Smart Hands Services

Leverage Our Trained Technicians to Expand Your IT Team’s Skills, Geographic Coverage and Hours of Operation

Expert IT technicians from High Wire Networks are on call to manage challenging and demanding IT needs.

Today’s IT departments are bogged down by routine but critical operations like setting up software, testing equipment, installing cabling and troubleshooting problems. With these 24/7 demands, IT pros end up putting their revenue-generating projects on the back burner. With Smart Hands support, you can free up your IT team to do the high-value work that will impact your bottom line.

Smart Hands support is outsourcing the onsite management, installation and troubleshooting of your data center equipment to third-party IT professionals

What is Smart Hands Support?

Smart Hands support is outsourcing your IT operations’ on-site management, installation and troubleshooting to third-party professionals. These certified and skilled technicians and engineers work with your remote team to perform many tasks that require an IT expert on-site, such as deploying networking and communications solutions and ongoing diagnostics and repair. Smart Hands can manage day-to-day tasks around-the-clock or large-scale projects like transitioning to fiber optic cables or installing wireless access points.

Smart Hands support is outsourcing the onsite management, installation and troubleshooting of your data center equipment to third-party IT professionals

Why Choose High Wire for Smart Hands Support?

High Wire’s Smart Hands service builds on two decades of experience in network cabling services, unified communications (UC) installation and networking solutions. Our experienced technicians act as an extension of your IT team, filling gaps in:

IT skillsets – from networking and computing to security and more
Geographic coverage – from local to global
Hours of operations – from ad-hoc to around the clock

High Wire Networks is Your Trusted Smart Hands Partner. Count on us for:

Our tenured technicians and engineers are trained, certified and
experienced in deploying, managing and maintaining your critical infrastructure.

24/7 Service
We provide around-the-clock support with rapid response times.
That means we’re there when you need us most – even on nights, weekends and

Our team can handle any size job – from a server to multiple racks –
and any complexity – from logistics support and installation to troubleshooting
and replacement.

We execute work orders according to your direction and
technical specifications with required documentation and, if needed,

High Wire’s Smart Hands Services

Our Smart Hands technicians are proficient at a wide variety of IT operations, spanning from your network’s cabling to your communications infrastructure.

Networking Solutions

High Wire offers a range of networking solutions, including:

  • Local and Wide Area Networks (LAN & WAN)
  • Wireless Networking Services
  • Cloud Networking Services
  • PBX Deployments
  • Global VoIP
  • NOC Services
  • Data Center Services
  • SD-WAN Deployments
  • Network Installation Services
  • Routing & Switching Services
  • Network Cabling/Cable Infrastructure
  • Network Security Services
  • Network Virtualization Services
  • Cloud Communications

Wireless Networking Solutions

High Wire’s Wireless Networking Solutions offer fast, easy installations and can access remote locations with limited networking infrastructure. Our Smart Hands technicians are proficient in the following areas:

  • Wireless Network Consulting
  • Wireless Network Design
  • Wireless Network Installation
  • Wireless Network Maintenance & Support
  • Overwatch Wireless Network Security

UC Installation

High Wire’s Smart Hands have worked with complex voice solutions for more than two decades. Leverage their expertise for engineering, deploying and training for:

  • Cloud Communications
  • On-premises Communications
  • Cabling

Networking Cabling

Our Smart Hands are experts at handling network cabling services from beginning to end. High Wire’s cabling services include:

  • Turnkey Solutions for Partners
  • Single or Multisite Deployments
  • Inside & Outside Plant Cabling Service
  • Structured Cabling & Low-Voltage Applications
  • Passive, Active & Predictive Wireless Surveys
  • Installation
  • Maintenance
  • Diagnostics

Smart Hands Resources

Latest News and Events from High Wire Networks

Networking Solutions
News & Events
High Wire Awarded Additional Fiber Installation Project for National Environmental Solutions Provider, Bringing Total Value of Engagement to $2.8 Million+ High Wire Networks, Inc. (OTCQB: HWNI), a leading global provider of managed cybersecurity and technology enablement, has been awarded a $1.23… Read more
Wireless Networking Solutions
High Wire Networks Awarded $1 Million IT Project as First Phase of Wi-Fi Upgrade for Fortune 200 Department Store Chain Initial 100 Stores Undergoing Technology Upgrades to Improve Mobile Wi-Fi Access and Enhance Customer Shopping Experience High Wire Networks, Inc. (OTCQB:… Read more
Infrastructure Solutions
Networking Solutions
No Category
What are the Advantages of Delivering Through High Wire Tech Services? Interested in how working with High Wire Tech Services benefits you? CEO Mark Porter explains how High Wire’s hands-on approach… Read more

Smart Hands FAQs

Many businesses lease data centers that aren’t near their physical offices. With Remote Hands services, third-party IT professionals are on-site to perform simple maintenance tasks like monitoring alerts, power cycling and rebooting servers.
The biggest difference between Remote Hands and Smart Hands is whether the complexity of the task and whether the field technician must open up the hardware. So, Remote Hands can be handy if your needs are small, but Smart Hands can handle everything Remote Hands does and more. If your IT operations are complicated and your needs are high, then you should consider a Smart Hands solution. Remote hands services involve basic maintenance of your IT operations. While remote hands services may vary, they typically include:
  • Receiving and installing hardware
  • Ongoing diagnostics and repair
  • Securing or moving network cables
  • Reporting equipment status
Smart Hands services can be delivered proactively or reactively, depending on your budget and needs. In a proactive model, the tech team constantly monitors equipment and fixes issues to prevent outages. In the reactive model, equipment issues must be identified before they are resolved. While the proactive model requires ongoing management and is therefore more expensive, it also ensures greater uptime. The reactive model is more budget-conscious but incurs greater risk of downtime.

Tap Our Tech Team On Demand for Break-Fix to Managed NOC-SOC