High Wire continues to deliver networking and infrastructure solutions across the U.S., despite challenges brought on by the pandemic. Recently, a strategic valued-added reseller (VAR) partner asked High Wire to deploy technical field services at 600 government offices. This was a testament of the quality of services High Wire delivered to the same customer in August 2019. More than a year ago, High Wire successfully completed networking solutions at 800 rural government sites, exceeding both the customer’s and partner’s expectations. Our team sowed trust, innovation, and reliability. Our partner awarded High Wire with another large-scale project and several others, having full confidence in our people, process, and tools.
“I worked with Diana Petryk [High Wire Project Manager] on the original Switch Refresh project and found she was thorough and overall great to work with!” (High Wire Partner)
High Wire’s excellent service delivery undoubtedly paved the way for a second wave of work. Phase two entailed upgrading networks at 43 government locations- de-installing old hardware and reinstalling new appliances. High Wire will also deploy Cisco appliances and devices at 538 locations, delivering network upgrades and installing both infrastructure solutions and wireless access points.
“I see [us] partnering with High Wire Networks for many years to come!” (High Wire Partner)
In addition, this year High Wire placed hundreds of Cisco IP phone sets at locations in Kansas City, Missouri and Dallas, Texas for the same customer. The deployment included de-installing Avaya phone systems, cutting over to the new systems, and installing the devices. Our team of field technicians also traveled to less commonly known cities, including Andalusia, Alabama, Hot Springs, Arkansas, Wiggins, Mississippi and Powers, Oregon to install fiber and copper cabling and wireless access points. Some of these locations were difficult to travel to and required extra logistical planning and attentiveness.
I want to take a minute to call out the High Wire team of Diana Petryk and Denise Overman! They were instrumental in making this project a success. We even received several compliments from [our customer] on how well this project was managed (and believe me, the customer is not usually forthcoming with compliments😊). Their attention to detail, resource coordination, responsiveness, along with the ability to jump in, work thru, and successfully resolve, issues was amazing! Even when dealing with the technicians who got lost, were late to site, or had to be told they would not be allowed to return to a site, Diana and Denise managed the “hard conversations”, all while keeping me informed and confident the situation was resolved. Diana always went the extra mile to make sure I was aware of anything that might be an issue, even calling me early in the morning or late in the evening! Without question, I would love to work with Diana and Denise again. Thank you, and High Wire for being a great partner!” (High Wire Partner)
High Wire Networks has enabled our partners to GET WORK DONE for the past 20 years, taking the complexity out of service delivery. We deliver vendor agnostic services in more than 180 countries from large-scale deployments to on demand break/fix and rapid response services.
How can we help you service your customers? https://www.highwirenetworks.com/contact-us/
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